Return And Exchange Policy

Return, Refund & Exchange Policy​

Our return policy lasts 3 days from the date of delivery of the order.
To be eligible for a return/refund/exchange, your item(s) must be unused and in the same condition that you received it. It must also contain the original packaging along with it. Additionally, a mandatory box opening video must be provided to ensure eligibility. To start a return, you can contact us at sereneartstudio99@gmail.com

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Conditions : 

1. Goods received have any manufacturing defect(s)

2. Goods received are in a damaged/broken state*.

3. Package contains items other than ordered.

4. Package does not contain some/all the items ordered.

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The box opening video is mandatory to verify the above claims.

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Refunds (If applicable)
If your goods fall in the return category, we will arrange a pick-up for the goods. Once your goods are received and inspected, we will notify you that we have received your returned products and also about the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the account provided by you in the aforementioned form, within a span of 7 days from the date of approval.

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Sale items (If applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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Exchanges (If applicable)
We only replace items if they contain any manufacturing defect(s) or are damaged. If you need to exchange it for the same item, please contact us at sereneartstudio99@gmail.com.

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Note: A mandatory box opening video must be shared for exchanges as well.